- Items modified or taken apart for testing will not be available for return. Items returned that are not the original part shipped will not be refunded. PARTS ARE UNIQUELY IDENTIFIED BY MARKINGS ON THE PART. Items returned that are not in the original condition shipped (excluding items damaged in shipping and verified by a Quality Auto Parts representative) will not be refunded
- ALL PROBLEMS MUST BE IN WRITING via MAIL, EMAIL OR FAX to verify a problem with a particular part or installation.
- If you receive a damaged part or an incorrect part please notify our customer service department. DO NOT SEND THE PART BACK BEFORE RECEIVING A RMA. Returning the part is the responsibility of the customer and Victory Autospares must be provided with a return tracking number when the item is returned. The item must be returned within 7 business days of the receipt of the RMA. The return address will be provided at the time we are contacted. Parts must be returned to the location address provided upon receiving RMA. Items returned to Victory Autospares will be forwarded to the correct address listed on the RMA instructions, at the customer’s expense. Once the item is returned we will gladly issue a full refund on the original purchase price or send a replacement part. Once the item is returned it will be inspected and upon approval a credit request will be forwarded to accounting. Customer refunds are issued once the returned part has been verified and inspected.
- We stand behind our warranty policy and want to make you, our customer, at ease when purchasing a used auto part. If you have any questions feel free to call us at 855 232 2300
Contact us at firstname.lastname@example.org for questions related to refunds and returns.